Mattress Delivery Information
Clear, transparent delivery information for your custom-made mattress
Shipping Zones & Costs
Delivery Lead Times
Lead times typically range from 7-14 working days depending on seasonal demand and current production capacity.
Some items in our range are available with Express Delivery (7-10 working days, but usually ship quicker). These products will be clearly marked on the product page.
Please note: All items are custom-made to order. We will contact you if there are any changes to these estimated delivery times. Thank you for your patience and understanding as we work to fulfil your order with the highest quality and care.
Delivery Notifications
- Full Size / Flat Mattresses: Advance booking with a 3-hour time slot.
- Rolled and Boxed Mattresses and Toppers: Same-day text notification with a 1-hour window, with the option to reschedule for a more convenient day if you won't be available.
International Orders
Need delivery outside the UK Mainland?
Please contact our customer service team for a quote.
💬 WhatsApp: 07769 431 970(Messages only - we don't accept voice calls on WhatsApp)
Shipping to the Republic of Ireland: Important Information
When shipping to the Republic of Ireland from our location in England, different rules apply as Ireland is an EU member state. We aim to make this process as transparent as possible:
- Customs Procedures: All shipments from Great Britain to the Republic of Ireland are subject to customs procedures as they cross the EU border.
- VAT Collection: For orders under €150, we collect Irish VAT (23%) at checkout, so you'll see the total cost upfront with no surprises at delivery. For orders over €150, customs duties and VAT will be collected by the courier upon delivery.
- Customs Documentation: We prepare all necessary customs documentation including commercial invoices and CN22/CN23 forms as required.
- Delivery Timeframes: Standard delivery to the Republic of Ireland typically takes 3-5 working days from dispatch, which may be extended if customs clearance is delayed.
Orders over €150: If your order value exceeds €150, you may receive a communication from the courier regarding payment of import VAT and customs duties before delivery can be completed. These charges are set by Irish Revenue and collected by the delivery company.