Mattress Delivery Information

Your Delivery: A Hassle-Free Experience

Once your order is ready, our courier service will reach out to arrange a delivery date and time that works best for you.

Time Slot

No more waiting all day! We provide a specific three-hour delivery window, so you know exactly when to expect your mattress.

Delivery Areas and Details

Where We Deliver:

  • England
  • Wales
  • Selected postcodes in Scotland

Areas We Can't Deliver To:

Currently, we're unable to service the following postcodes:

  • Scotland: KW, PA40, IV
  • Isle of Arran & Great Cumbrae: KA27, KA28
  • Shetland Islands: ZE
  • Jersey: JE
  • Guernsey: GY
  • Western Isles: HS

Alternative Options:

For these areas, we can deliver to a shipping company of your choice or arrange for collection from us. Please contact us for assistance.

Delivery Time:

  • Standard Delivery: Expect your custom mattress within 10 - 21 business days.
  • Extended Delivery Areas: Delivery may take longer for specific postcodes.

Delivery Options at MyBespokeMattress.com:

We are pleased to offer straightforward and affordable delivery options for our customers across the UK mainland. Here’s how it works:

  • Mattress Orders for England and Wales: A flat rate of £19.99 per order.
  • Mattress Orders for Scotland: We deliver to Scotland for a fixed price of £24.99 per order.
  • Mattress Topper Nationwide Delivery: Regardless of your location within the UK, mattress toppers are delivered at a consistent rate of £9* per order.

For customers in Northern Ireland, Republic of Ireland, Surrounding Islands, and Europe, please contact us directly for pricing details. We’re committed to providing you with clear and concise information to ensure your shopping experience is as seamless as possible.

*Additional costs may apply for specific delivery requirements or services.

Missed Your Delivery?

Don't worry if you missed the scheduled delivery. Just contact us through our website, and we'll arrange for redelivery. Please note, a re-delivery fee of £15 will apply. Our goal is to make this process as smooth and hassle-free as possible for you.

Receiving Your Mattress

When your mattress arrives, it may look a bit different due to our specialised packaging techniques, which ensure its protection during transit. Depending on the type, it could be vacuum packed, folded, or rolled. Once you unpack it, the mattress will gradually return to its original shape. Please allow up to 24 hours for some memory foam mattresses to fully expand.