Shipping policy

Shipping Zones & Costs

• England & Wales: FREE standard delivery
• Scotland: £19.99 (most areas)
• Northern Ireland: £59.99 (economy service with email tracking)

Shipping Timelines

• Most mattresses are handcrafted and shipped within 10-14 days.
• Delivery times and costs may vary for rural areas in Scotland and Wales.

Delivery Notifications

• Larger items: Advance booking with a 3-hour time slot.
• Smaller items: Same-day notification with a 1-hour window.

International Orders

Need delivery outside the UK Mainland? Please contact our customer service team at 0121 663 6299 for a quote.

While we gladly consider requests for products and enquiries from outside the United Kingdom, please note the following:

a) We cannot guarantee that the use of our website or placement of orders from outside the UK complies with your local laws and regulations. Customers are responsible for ensuring compliance with their local laws.

b) Any customs or import duties levied once the package reaches your country will be your responsibility. We have no control over these charges and cannot predict them.

c) For specific shipping costs and delivery estimates for international orders, please contact our customer service team at 0121 663 6299.